How to get help with Aiva

Contact

Email [email protected]. Response target: within one UK business day (Monday to Friday, excluding UK public holidays).

What we support

• Billing questions, invoices, and subscription changes
• Account access, login, and workspace setup
• Onboarding and connecting your first AI Employee
• Product issues with email handling, approvals, or governance

Security incidents

If you believe there is an urgent security issue, mark your email subject as urgent (for example: Urgent - security incident) and include what happened and when.

What to include in your email

• The account email you used to register
• Your workspace name
• Relevant screenshots or error messages
• Stripe receipt or invoice reference for billing issues

Billing and cancellation

See our refund policy and cancellation policy for how refund and cancellation requests are handled.