Terms for using Aiva

1. The service

Aiva provides AI workers that operate inside your workspace, optionally connected to services you authorise (such as Google or Microsoft) to perform tasks on your behalf. Features and plans vary; current plans and pricing are shown at hireaiva.co.uk/#pricing.

2. Your account

• You must provide accurate registration details and keep your login credentials secure.
• You are responsible for activity that happens under your workspace, including actions taken by team members you invite.
• You must be legally able to enter into this agreement, and if you register on behalf of an organisation, you confirm you are authorised to do so.

3. Acceptable use

You agree not to use Aiva to:

• Break the law, or the terms of any third-party service you connect to Aiva (including Google's or Microsoft's own terms)
• Send unsolicited bulk messages, spam, or content that misleads recipients about the sender
• Attempt to gain unauthorised access to Aiva, other workspaces, or connected accounts
• Reverse engineer, resell, or misrepresent Aiva as your own unaffiliated product without agreement

We may suspend or terminate a workspace that violates these terms, particularly where it risks the security or integrity of the platform or other customers.

4. Connected accounts (Google, Microsoft, and similar)

When you connect a third-party account, you are granting Aiva permission to access only the scopes you explicitly authorise, to perform the feature you connected it for. You can disconnect at any time from Settings, or by revoking access directly from that provider's own account permissions page. See our privacy policy for how that data is handled.

5. Billing

Paid plans are billed in advance through Stripe. See our refund policy and cancellation policy for how refunds and cancellations are handled.

6. Your content

You retain ownership of the content you or your AI workers create, upload, or process in Aiva. You grant VERLOX the limited right to process that content solely to provide the service to you. We do not claim ownership of your workspace content, and we do not use it to train general-purpose AI models.

7. Service availability

We aim to keep Aiva available and reliable, but the service is provided "as is" without guaranteeing uninterrupted or error-free operation. AI-generated output should be reviewed before you rely on it for decisions with legal, financial, or safety consequences.

8. Liability

To the extent permitted by law, VERLOX's liability arising from your use of Aiva is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for death, personal injury caused by negligence, or fraud.

9. Termination

You may stop using Aiva and close your workspace at any time. We may suspend or terminate access for a material breach of these terms, or as described in our cancellation policy.

10. Changes to these terms

We may update these terms as Aiva changes. Material changes will be reflected by updating the "Last updated" date above; where required by law, we will notify you directly.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

12. Contact us

VERLOX Ltd · Email [email protected]